TERMS OF USE & PRIVACY POLICY

Welcome to The Pronger Group, LLC (“Company,” “we,” “us,” or “our”) website (“Website”). The Pronger Group offers this Website to its customers (“You”) to provide information, services, and resources.

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The Pronger Group offers this Website and its services conditioned upon your acceptance of all terms and conditions of use (“Terms of Use” or “Agreement”) as set forth herein, without modification. By accessing or using this Website, you agree to these Terms of Use. If you do not agree, you should not use this Website or our services.
 

These Terms of Use include our Privacy Policy, which governs your use of this Website.

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1. Use of the Website

By using this Website, you represent and warrant that:

• You are at least 18 years old and have the legal authority to enter into a binding contract.

• All information you provide is true, accurate, and complete.

• You will use this Website only in accordance with these Terms of Use and applicable law.

• You will not engage in fraudulent, unlawful, harmful, or unauthorized use of this Website.

We reserve the right, at our sole discretion, to:

• Deny access to any user.

• Modify or discontinue any part of this Website without notice.

• Terminate or suspend services without liability.

If any part of these Terms is found unenforceable, the remaining provisions remain valid and enforceable.

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2. Third-Party Services, Partners, and Links

This Website may reference or connect you to third-party partners, service providers, or linked websites. Each third party has its own policies, terms, and conditions.

• You are responsible for reviewing and complying with third-party terms.

• The Pronger Group does not control or endorse third-party services or websites.

• We disclaim any responsibility or liability for third-party offers, content, or practices.

Your interactions with third parties are at your own risk.

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3. Limitations on Liability & Disclaimers

The Website and all information provided are for informational purposes only and may change at any time without notice.

The Pronger Group:

• Does not guarantee the accuracy, timeliness, or completeness of Website content.

• Disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

• Is not liable for any direct, indirect, incidental, consequential, or punitive damages of any kind, including but not limited to loss of profits, business, goodwill, data, or personal injury arising from your use of this Website.

Your use of this Website is solely at your own risk.

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4. Privacy Policy

Effective 9/1/2025,  The Pronger Group, LLC (“company “we,” “us,” or “our”) has updated our Website Privacy Policy (“Policy”). Please read this Policy carefully.  It is your choice whether or not to provide personal information to us. If you choose to do so, you are giving us your express consent to use, process, and disclose your personal information as set forth in this Policy. If you choose not to provide your personal information to us, you may not be able to use our services. 
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Introduction
We respect the privacy of our customers and website users and have developed this Policy to demonstrate our commitment to protecting your privacy. 
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Personal Information We Collect
We collect personal information to operate effectively and provide you with the best experience with our services. You provide some of this information directly, such as when you create an account, make a purchase, or contact us for support. We get some of your information, such as your IP address, by recording how you interact with our Site. 
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We may receive and collect certain personal information automatically, as outlined elsewhere in this Policy, and including analytics regarding our Site, information your Internet browser automatically sends when you visit our Site, and information collected by cookies and web beacons.  We may collect personal information that can identify you such as your name and email address, and other information that does not identify you.  
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Information Provided by You
We ask for and may collect personal information about you such as your name, address, e-mail address, birth date and telephone number. We also may request information about your interests and activities, your gender and age, and other demographic information.  

The most common of these circumstances where you would provide personal information include the following:

• Creating an account:  In order to use certain features of our Site, you may be required to create a password-protected user account and provide us with personal information.  Similarly, when you become a client you may be asked to submit personal information as part of your member profile.  We will store and use this information to administer the programs and services in which you choose to participate, and as permitted by this Policy.

• Using Our Site: Our Site may provide you with the ability to enter (either directly, or by authorizing us to access the information from a third party such as a social networking site or application) certain information you may submit to us to help us provide or tailor our services to you.

• Contacting Us: When you contact us – for example, to request information or make an appointment – we may ask you to provide, or confirm, personal information so that we can better serve you.

• Interacting with social networking sites: Our Site may provide you with the ability to enter (directly, or by authorizing us to download the information from a third party such as a social networking site or application) personal information such as contacts or lists of friends. These or related applications may also allow you to provide information directly to social networking site including information about your purchases, physical location, or comments. If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.

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Information that We Collect From You On Our Site
We also may use various technologies to collect information from your computer or device and about your activities on our Site.

• Information collected automatically.  We may automatically collect information from you when you visit our Site. This information may include your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, referring or exit website address, internet service provider, date/time stamp, operating system, locale and language preferences, and system configuration information.

• Cookies.  When you visit our Site, we may assign your computer one or more cookies to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies please note that you may not be able to sign in or use some of the interactive features offered on our Site. A cookie is a small text file that is stored on a user's computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Site. A persistent cookie remains on your hard drive for an extended period of time.  For example, when you sign in to our Site, we will record your user or member ID, which is your email address, and the name on your user or member account in the cookie file on your computer.  We store your unique member ID in a cookie for automatic sign-in.  This cookie is removed when you sign-out.  For security purposes, we will encrypt the unique member ID and any other user or member account-related data that we store in such cookies. In the case of site and services that do not use a user or member ID, the cookie will contain a unique identifier.  We may allow our authorized service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising. You may delete or decline cookies by changing your browser settings (click "Help" in the toolbar of most browsers for instructions).  If you do so, some of the features and services of our Site may not function properly.

• Other technologies. We may use common Internet technology, such as web beacons and other similar technologies, to track your use of our Site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our Site visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.  Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies.  Unlike cookies, which are stored on the user's computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence. Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns.  We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.

 
Business Purpose for Collection of Personal Information
Our business purpose for collecting the Personal Information is to ensure the optimal functioning of the Site, to facilitate our performance of services for our users, and to contact users concerning our services.
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How We Use Personal Information
We use the personal information we collect for a variety of purposes. The legal basis for our processing of personal information will depend on the specific context in which we collect it.  We will retain personal information for as long as it is needed.
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General Uses
We may use information that we collect about you to deliver services that you have requested; manage your account and provide you with customer support; perform research and analysis about your use of, or interest in, our services, or content, or products, services or content offered by others; communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be relevant to you (if you prefer that we not contact you in this manner please follow the Opt-Out instructions elsewhere in this Policy); develop and display content tailored to your interests on our site; enforce our terms and conditions; manage our business and perform functions as otherwise described to you at the time of collection; and/or for legal compliance purposes.
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How Long We Retain Your Personal Information
We will retain your personal information for as long as is needed to fulfill the purposes set forth in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 
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Sharing of Personal Information
We share your personal information as necessary to provide the services you request, including sharing information with third party service providers; when required by law; to protect rights and safety, and with your consent.  We do not sell your personal information.
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We may share personal information with:

• Authorized service providers:  We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our Site's functionality, and supporting contests, promotions, sweepstakes, surveys and other features offered through our Site. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

• Other situations:  We also may disclose your information:

  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us;

  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our terms and conditions or other agreements or policies:

    • In connection with a substantial corporate transaction, such as the sales of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; or

    • When you provide us with your consent to share your information with third parties

 
Third-Party Privacy Policies: 
Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.
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Aggregated and Non-personal Information: 
We may share aggregated and non-personal information we collect under any of the circumstances set forth in this Policy.  We may also share it with third parties to develop and deliver targeted advertising on our Site and on websites and apps of third parties.  We may combine non-personal information we collect with additional non-personal information collected from other sources.  We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis.  For example, we may tell our advertisers the number of visitors to our Site and the most popular features or services accessed.  This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
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Changes to this Policy
We will occasionally update this Policy to reflect material changes in our privacy practices.  If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by posting the modified Policy on our Site and indicating at the top of the Policy the date it was last updated.  We may also notify you by sending you an e-mail.  We encourage you to review the Policy each time you visit our Site, to see if this Policy has been updated since your last visit to make sure you understand how your personal information will be processed.
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Your Privacy Rights

• How You Can Access Your Information: If you have a Member account with us, you have the ability to review and update certain personal information associated with your account online by logging into your account. You can also review and update your personal information by contacting us.  More information about how to contact us is provided below.

• Your Choices About Collection and Use of Your Information: You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Site because such information may be required in order for you to register as a member; purchase products or services; participate in a survey; ask a question; or initiate other transactions on our Site.

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California Privacy Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (“CCPA”) with regard to your personal information:

•  Right to Know: You may request a notice from us describing:

  • Which categories of personal information we have collected about you

  •  The categories of sources of personal information we have collected about you; and

  • The business purpose for collecting personal information about you.

• Right to Copies: You may request copies of the specific pieces of personal information we have about you.

• Right to Deletion: You may request that we delete any personal information we have about you, to the extent that the information is not necessary for us to:

  • Complete a transaction with you

  • Protect against security vulnerabilities or detect security incidents

  • Exercise free speech or ensure the right of another individual to exercise the right of free speech

  • Comply with our legal obligations

• Right to Non-Discrimination:  You have the right not to be discriminated against through the denial of services or the provision of services at different prices or a different quality as a result of your exercise of your CCPA rights.

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If you are a California resident and would like to exercise the rights described in this Section, please send an email to us or submit a request using a contact link on the Site.
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To the extent that you authorize an agent to submit such a request on your behalf, we may require proof that the agent has permission to do so and require you to verify your own identity in connection with the request.
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Contact Us
If you have any questions about this Policy or our privacy practices, please contact us by e-mail as follows: info@chrispronger.com

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5. Intellectual Property Rights

• All content on this Website (text, graphics, images, design, logos, etc.) is owned or licensed by The Pronger Group and protected under U.S. and international intellectual property laws.

• You may not copy, reproduce, distribute, or use any content for commercial purposes without our express written consent.

• The Pronger Group’s trademarks and service marks may not be used without permission.

• Third-party partners retain ownership of their intellectual property; use is subject to their terms. 
   

Notice of Alleged Infringing Material

• If you believe that materials on this Website infringe your copyright, you may submit a notice consistent with the Digital Millennium Copyright Act (“DMCA”) that includes:

• Identification of the copyrighted work.

• Identification of the material claimed to be infringing.

• Your contact information.

• A statement of good faith belief that the use is unauthorized.

• A statement under penalty of perjury that the information is accurate and you are authorized to act.

• Your physical or electronic signature.

• Notices should be sent to: chris@chrispronger.com; Attn: DMCA Complaint.
   

6. Dispute Resolution – Mandatory Arbitration

In the event of a dispute, you agree to first attempt resolution through good faith negotiations. If not resolved within 45 days of written notice, the dispute will be resolved by binding arbitration under the Commercial Rules of the American Arbitration Association, before a single arbitrator with expertise in contracts, technology, and intellectual property.

• Arbitration will take place in St. Louis County, Missouri, USA.

• The arbitrator may award damages and equitable relief as appropriate.

• The prevailing party will be entitled to recover its costs and attorneys’ fees.

• You agree that Missouri law governs this Agreement, excluding conflict-of-law rules.

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7. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the complete agreement between you and The Pronger Group.

• No Waiver: Our failure to enforce any right does not waive that right.

• Severability: If any provision is found invalid, the remainder remains enforceable.

• Modifications: We may update these Terms at any time by posting revisions on this Website. Continued use constitutes acceptance of changes.
   

The Pronger Group, LLC